Homewood Suites by Hilton Richmond - Airport

One of the better hotels around. They've upgraded many of their rooms. They are large, spacious and clean. I really liked the fans above the bed. The only thing I'd like to see is more plush furniture. Their couches and chairs are hard as a rock. There were smells in the hallways from trash and construction. The hotel provides a 10% discount to the restaurant next door by showing your hotel key which is a nice incentive.

So I stayed here (during renovation) for 3 weeks for work purposes from Nov.-Dec. of 2023 and I had a phenomenal stay. The service was excellent and the staff from front counter to the kitchen was outstanding and top notch. Made my stay so enjoyable. I’m sure once the renovation is complete it will only be that much more enjoyable and convenient. Easy access to the highway, airport, and local restaurants and shops. The days I didn’t want to eat out I went to the White Oak shopping center down the road and purchased some groceries to cook for myself. I definitely would stay here again.

Rain and Lauren in the breakfast area are TOTAL ROCKSTARS!!!! Oh my gosh. They make pastries that are well comfortable to any upscale bakery. And the oatmeal was cooked this morning where it hasn't always been this week. But these two are absolutely amazing.!! I hope the hotel appreciates the talent that these two ladies have! Our front desk lady was amazing also but I did not get her name. The hotel is renovating and it's a little Dusty in places but I definitely would stay in this property again. It's a very good property

Absolutely horrible! Most definitely not up to Hilton Standards. And no offense but anyone who rated this hotel five stars my question to you would be are you Absolutely blind? Or either its an inside job to boost their own ratings, tear it down and rebuild I was embarrassed at what I payed for this roach motel I stayed at holiday inns way more sanitized and clean than this dump my gosh I definitely should of done my research on this place definitely not a racist bone in my body but I prefer not to rent from excise me if I'm ignorant but Indian owners here where I live never maintain their properties and they all have the same smell trash this place Hilton come investigate this dump shut it down its a stain on the brand for sure!!!! Sorry had to vent was trying to do something different before my kids go back to school and just a horrible experience we checked out early and went to top golf but this place is a world class dump and the breakfast was garbage as well!

I am fully aware of the renovations being made but my room was not clean and was unfinished. The smells in the hallways from the reno smells toxic and the baseboard trim is not straight at all. I talked to the front desk employees and they were very understanding but the next morning, I spoke to the front desk again and they made a note but no one ever followed up. Additionally, I called within three hours of checking out about an item that was left behind and no one ever called me back. We're loyal Hilton honors Diamond members but this is not what I would've ever expected. ALSO, I attempted to submit a feedback form but there is not drop down for Virginia. I'm glad we only had to stay for one night but I'm out 25k points. Please talk to the staff and contractors and it would be so nice if Hilton could make this right.

I travel frequently and have enjoyed staying at many Hilton brands. Homewood suites has always been one of my favorites. Honestly I have had only positive experiences. I’m pretty easy going and easily overlook slight issues and rarely leave reviews. I do honestly regret not checking the reviews before booking this stay. I’m thankful it is just a quick overnight stay. I booked it because I have an early flight and really that is the only upside. This is very subpar for the brand and after reading several reviews, it is clear that none of the issues have been addressed properly. The front desk clerk was nice enough but seemed to have an outdated system that didn’t allow her to properly greet and prepare for guests. I am a gold member but I wasn’t given a water and will not be having breakfast as I will be in the air before it starts. The issues with smells and cleanliness are pretty bad. The room was rather dated and unclean. It made me very uncomfortable I found hairs on surfaces and splatter in the kitchen. The bathroom was crumbling. The reason I use Hilton is to avoid this kind of issue. I’m really disappointed at this location and that it has clearly gone on so long. Also to reference a previous review, the nearby Walmart is awful.

So I stayed here (during renovation) for 3 weeks for work purposes from Nov.-Dec. of 2023 and I had a phenomenal stay. The service was excellent and the staff from front counter to the kitchen was outstanding and top notch. Made my stay so enjoyable. I’m sure once the renovation is complete it will only be that much more enjoyable and convenient. Easy access to the highway, airport, and local restaurants and shops. The days I didn’t want to eat out I went to the White Oak shopping center down the road and purchased some groceries to cook for myself. I definitely would stay here again.

One of the better hotels around. They've upgraded many of their rooms. They are large, spacious and clean. I really liked the fans above the bed. The only thing I'd like to see is more plush furniture. Their couches and chairs are hard as a rock. There were smells in the hallways from trash and construction. The hotel provides a 10% discount to the restaurant next door by showing your hotel key which is a nice incentive.